Satisfaction Guarantee

Get Your Site Report

Customer Satisfaction Program

The Internet Solutions Lifecycle

A Little Bit Of Peace Of Mind

Our Customer Satisfaction Program has been specifically developed to ensure our customers' confidence in the products and services we offer and give them the peace of mind that we will work with them to ensure they are satisfied every step of the way - in the purchase process, internet solution development and post-purchase service.

We are happy and confident to provide the following service guarantees as part of our proposal to you.

We guarantee that your web site availability will exceed 99.8%
We guarantee that we will work along side you to ensure that you will l approve any custom design we create before it is implemented
We guarantee that you will know the number of unique visitors to your web site
We guarantee that you will own, and be able to move the web site for any reason
We guarantee that you will not be asked to pay anything, after the initial deposit, until you see the site working to your complete satisfaction
We guarantee that the site will be complete within 4 weeks of the design
We guarantee to train you, your staff, and any future staff, in the efficient use of your new web site until you are fully comfortable with it
We guarantee to make all text changes within 24 hours
We guarantee to return all phone calls within 2 hours
We guarantee to provide lifelong telephone support
We guarantee to provide free statistical reporting for the first year
We guarantee that you will have no email downtime when you transfer your domain name to your new site

In Addition:

If we do not meet any of our guarantees, we will host your site, on our servers, for 12 months completely free of charge.